Pandemic and Economic Recovery

As we navigate this crisis, our topmost priority is to understand and communicate conducting business during the pandemic.

C.A.R. WEBINAR: Showing Properties During Stage 2 Opening


Each county has a different Order and circumstances.  We are continuing to work with officials and will keep you updated as we learn more.

Recent updates by County:

SONOMA: UPDATED 5-1-2020.  
May 7 Amendment
May 22 Update

Sonoma County Restrictions Lifted for In-Person Showings as of Monday

Shelter at Home provisions extended beyond May 3 (until repealed)

The County of Sonoma has amended the Shelter at Home Order to allow in-person visits beginning Monday, May 4. North Bay REALTORS® have implemented meaningful protocols and made significant efforts to comply with County Orders since the outset of the pandemic. We appreciate Supervisors Rabbitt and Hopkins for their collaboration and County leadership for responding to our ongoing advocacy. Here is the new Order (updated real estate sections below):

  • In person residential viewings should occur virtually as much as possible.
  • In person residential viewings shall be by appointment only, with no more than two visitors at a time residing within the same household or living unit and one individual showing the unit.
  • In person visits are not allowed when the occupant is still residing in the residence UNLESS gloves, facial coverings, and shoe coverings are worn during the visit, there is no contact with staging items or personal property during the showing, and the seller or landlord cleans the property after the visit with products on the Environmental Protection Agency’s approved list of disinfectants, paying attention to any areas that may be commonly touched, such as door knobs, handles, counter tops, and staging items.

Appendix A. Social Distancing Protocol

NAPA - UPDATED 5-7-2020:

In-person showings allowed. This Order supersedes the previous and real estate is addressed; the State’s designation of Essential Infrastructure includes residential and commercial real estate workers, but they are limited to scheduled property viewings to a potential buying party. This does not extend to open-house viewings, nor viewings with more than 1 buying party at a time.


In-person showings are allowed if all of the following are true: The viewing is made by appointment; includes no more 1 buying party at a time and one individual showing the unit; does not involve travel with overnight accommodations, and, the residence being shown is unoccupied during the showing, and no one who has been living in the residence has been in an isolation or quarantine for a period of 14 days or more, and no one has had COVID-19 related symptoms for 14 days or more prior to the showing. Also, the person showing the property must ensure that every surface touched during a viewing is disinfected, that everyone present for the viewing wears a facial covering at all times, and that social distancing requirements are adhered to at all times. Agents who show properties should follow industry specific guidance.

Call Before Showing (CBS) Code on your Lockboxes

You can establish a Call Before Showing Code on your lockboxes to restrict access if you use the eKey app.  If you set a CBS Code, agents will have to contact you and enter an additional code to open the lockbox.

Click here for instructions.   (Thank you to David Kerr for the instructions.)

Visual Inspections

Guidance on Visual Inspections Disclosure

Financial Assistance

The new COVID Relief Hotline provides members with assistance navigating and applying for financial assistance programs during the coronavirus pandemic. Currently, the hotline is experiencing a high volume of calls due to demand.

Call (213) 351-8450 for 24/7 support via SMS text and live support between 8:30 a.m. and 4:45 p.m.


SMS Text Support: 24/7

Live Support: 8:30 a.m. - 4:45 p.m. Monday - Friday


C.A.R. Members Only

Phone – (213) 351-8450


Financial Relief For REALTORS®


The EDD is now taking online PUA. In order to provide benefits as quickly as possible following that date, the EDD announced that payments will be issued in phases. Initially, benefit payments will be the minimum amounts ($167 per week of eligibility, plus the $600 additional payment for certain weeks, as shown in each phase below). The EDD will work to develop income verification procedures to determine if individuals are eligible for higher payments, which would apply retroactively to the first date of eligibility. We will update this information with any income verification procedures and timing when the EDD makes it available.

Click here for step by step instructions on filing a claim.

Click here for more information.

Click here for videos on PUA

SBA Emergency Aid Money

President Trump has signed into law an interim spending bill allocating additional funds for emergency aid programs for small businesses. Many REALTORS® are eligible for these aid programs.
Specifically, the law allocates:

  • $310 billion for the Paycheck Protection Program (PPP), which provides forgivable loans to small businesses, including REALTORS®. Of this allocation, $60 billion has been set aside for community banks, credit unions, and community development financial institutions, which can better serve smaller businesses and minority-owned firms, organizations that are less likely to have an existing relationship with a larger bank.
  • $60 billion for the Economic Injury Disaster Loan (EIDL) program, to provide $50 billion in loans and $10 billion in emergency grants to small businesses, including REALTORS®.
  • $25 billion for coronavirus testing and $75 billion for hospitals.

Both the PPP and EIDL programs will proceed with the same eligibility criteria and application processes as they did prior to running out of funding last Thursday, April 16. These funds are expected to be expended very quickly.

The SBA will make additional coronavirus-related financial assistance available to small businesses beginning on Monday.
For more information on these and other financial relief programs, see the REALTOR® Relief page on C.A.R.’s coronavirus microsite.


Insurance Companies to Refund Premiums to Businesses Affected by COVID-19

Insurance Commissioner Ricardo Lara this week ordered insurance companies to return insurance premiums to consumers and businesses to provide financial relief during the COVID-19 emergency. The Commissioner's Bulletin covers premiums paid in at least six different insurance lines: private passenger automobile, commercial automobile, workers' compensation, commercial multi-peril, commercial liability, medical malpractice, and any other insurance line where the risk of loss has fallen substantially as a result of the COVID-19 pandemic.

The Commissioner's Bulletin requires insurance companies to provide a premium credit, reduction, return of premium, or other appropriate premium adjustment as soon as possible, and no later than August 2020. Commissioner Lara has already requested at least a 60-day grace period for policyholders to pay their premiums so that insurance policies are not cancelled for nonpayment of premium during this challenging time.

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The Right Tools, Right Now initiative, which was activated once before in 2009, makes new and existing NAR products and services available for FREE or at significant discounts – right now – and is available to REALTORS® and REALTOR® Associations.

Right Tools, Right Now